5 Tips to Be Better at Social Media

Good afternoon, my dearest followers~ I said I won’t say goodbye!

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Those days, social media is so popular. No matter it is company or individual, we all want to be successful on these platforms. Today, I’m going to tell you 5 tips about how to handle social media.

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If you are in a hurry, just watch this videoscribe I created. It will provide you the brief ideas about those tips in 50 seconds.

If you want to know more in detail. Here we go.

First of all, you have to have a clear objective in mind.

Create awareness about your brand? Generate sales? Attract new customers? Or trigger brand loyalty?

Only when you know what you want to achieve, you can handle the social media right. Always have the objective in mind and do the following things based on the objective. Or else, you will have no direction and get lost easily.

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Second, choose the right social media platform.

There are numerous social media platforms out there and all have their own specialties. You have to know your audience and choose the right platform to reach them properly.

Here is a infograph I just created about the hottest social media platforms and their differences.

% Base: Online adult people

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(Source from PEW Research Center, 2014)

And you also want to know different characteristics of those platforms.

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Just bear in mind that you have to choose the right platform before you say something. For example, if you are going to target women, you can’t miss Pinteret.

Thirdly, social media is gasoline, and content is fire. (@JayBaer)

This is one of my favorite quote. For social media, content is the queen. We have to provide valuable, entertaining and attractive content to gain followers.

And also, we have to be careful to make our content short and sweet. One of the smartest thing is to have more picture instead of words. Because people don’t read on internet, they scan.(Said by my Professor Joanne)

Here is a simple but useful rule to follow when we want to post something. (Source from Professor @JoanneTombrakos)

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Forth, post wisely at the proper time.

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(Source from Salesforce| Marketing Thing| Wired BusinessInsider | Social Caffiene | bitly | Mashable |Elaine Fogel

Design by Mycleveragency)

Besides, we can also use some tools to manage social media. For example, use Hootsuite to schedule posts on desirable time.  There are a lot of tools out there: SocialOomph, Tweepi, Spredfast, Buffer, Bitly, SocialBro and so on. We can use whatever we like to manage social media.

Finally, act like a human to engage with your audience.

Great social media account has its own personality: Energetic like @Disney, elegant like @Tiffany and creative like @BarbieStyle. We have to build up our own brand image on social media.

It has to be some real human-being behind the screen to talk and listen to its audience.

Instead of a Frozen Robot……

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Use a lot of #hashtags;

Post more than one time but less than five;

Comment and reply quickly;

Be considerable and think for your audience( Just like what I did at the beginning. Provide the VideoScribe for those busy audience).

It is not easy to be good at social media. We have to devote our heart and soul into it.

But it is also not hard to do it. Just think carefully, post boldly and engage delightfully.

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See you next week, XOXO~~

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Want to target Chinese? You have to be on this platform!

Hi, my dearest followers. Time flies. This is almost the end of this semester. I just can’t say goodbye to you.

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Today, let’s talk about something I want to share with you for this whole semester.

I bet you have notice that there are more and more Chinese around you wherever you are. And since Chinese has stronger purchase power than ever, a lot of companies are now paying attention to this growing market.

As for digital marketers, here is one thing that we can never ignore to target Chinese——Wechat.

How popular is Wechat?

1.1 billion accounts, 500 million active users, 100 million users use Wechat outside of China, 10 million messages are processed per minute on New Year’s Eve through Wechat. ( Data updated 2015, from DMR )

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What can Wechat do?

Basically, it is like a combination of Facebook, Instagram, Skype, Tinder, Uber, ApplePay and so on.

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You can text message your friend, or you can just talk to your friend by press the voice message button. Moreover, you can call your friends just like an at&t call or you can have a video call like Facetime. You can have a group talk or a private one. (Getting into those group is one of the things we can do to target)

And here is something that amaze me. You can have a Wallet in Wechat by bond your credit card (or debit). Then, you can recharge various bills, make some investment, call a cab just like Uber, shop online, pay for what you just eat, buy an airplane ticket or a movie ticket and so on. You can transfer your money to anyone or within your own accounts which is what Chase App can do. You can also use Quick Pay to do what Apple Pay can do.

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Besides, you can search people nearby and say hi to them like Tinder. Or if you want to find someone actively, you can shake your phone, and Wechat will find you someone shake his or her phone at the same time with you nearby.

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There are also official accounts that people can follow on Wechat and they can push contents to you. That is definitely where marketers have to be to engage with customers.

Wechat also develop diverse games in it. I just can’t name all the functions of this “impossible invention”.

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It is because Wechat has so many amazing functions that Chinese people are now spend tons of time on it everyday!

No matter it is parents, grandparents or even primary school students, they all have a Wechat!

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For me, I wake up with Wechat in my hand and I browse my Friends’ moments and Official Accounts I follow for an hour or more. I just asked in one of my Wechat groups with more than 200 people, and 32 of them came out and told me that they are the same with me.

Wechat has legs for sure! I love it so much that I can’t name even one minus of it except it occupied too much of my time.

Recommend it to your client? Absolutely YES!

Not only Chinese, Wechat now has various language settings and embedded with a convenient translator. It is becoming international! So, besides Facebook, Instagram and Twitter, I would recommend every brand to build an official Wechat account.

Put your QR code everywhere for customers to scan and follow. Be sure to have entertaining, educational or functional contents. When your followers up, it is easy to transfer interests into sales since Wechat has payment ability.

Isn’t it fascinating? Let’s do it now!

XOXO, my dear followers. I won’t say goodbye. Love you!

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Are you watching in the Big Data Age?

(Lovely reminder: Please pay attention to the words in the Gifs, they are related!~)

You are been watched, there is a machine that spies on you every hour of every day.

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The other agency may consider you irrelevant, but we don’t. Not matter you are ordinary people or superman, we are here to observe your habits and try to provide you the best services and products.

Dear followers, have you ever watched Person of Interest? Or most recently Furious 7? If yes, you are already familiar with the “God’s eye” that knows every movement of you. (If not, try it!~They are both fun to watch!~)

In this Digital World, our life is almost like being watched. Big data gave users the power to look into others’ life and analyze their habits.

The good thing is most of these analysis result in a more convenient life for customers and a more accurate and visualized prediction for marketers. But sometimes it will also have some side effect—-Privacy. Is there anyone enjoy being watched every minute?

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So, next time, you’d better make sure to delete the cookies on your computer if you don’t want to be traced or close your “location” while you don’t want to be bothered.

As a marketer, today I want to talk more about what we can benefit from Big data and what we should be careful about it.

Why we want to use Big Data? Because the data size is huge, the source is diverse and the speed of accessing those data is almost in real time. Most importantly, Big Data is objective. We human beings are so emotional and tend to have unconscious bias. For example, marketer XYZ may prefer choosing white people to be his target since he is white while the Big Data can objectively tell him that based on all the sample data, black people are more likely to be his customers.

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However, Big  Data can never replace human. Because they can only tell you what you asked. What kind of data to look into? What sample size we want? What survey to conduct? Big Data can’t answer those questions till now.

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We need those experienced marketers to set the direction, to guide us to take advantage of the Big Data and to find the flaws in it.

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Big Data is a powerful tool, but it’s not Aladdin’s Lamp. It is a precious mineral field that waiting for marketers to explore.

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Sure we can make predictions and decisions based on the past behavior data. But we have to analyze and test those predictions to be more precise and we must let human be involved in the process. Because machine don’t have a mind that we have. Did you remember Pinterest’s Joke(See details in James’s blog)  that they simply trust every bit of data they got and send out the emails to those customers congratulating their new marriage. However, it turns out a lot of customers just browse wedding related stuff for other reasons rather than their own marriage. The data simply assume that browsing wedding related things equals to getting married soon. This surely pissed off some sensitive single lady.

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The lesson we learned from Pinterest is that data alone is not enough to make marketing decision. Hah, cheers, we marketers are not going to lose job because of Big Data!

But, there is always a but.

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Big Data has 4 V: Volume, Velocity, Veracity and Variety. (Click here for more in detail) Accordingly, marketers in the Big Data Age has to be familiar with statistic measurement, be quick at handling new data, be agile of segmenting the data, and be versatile to deal with diverse data. See, the tool is upgraded, therefore we have to upgrade ourselves too. There are a lot of things to watch in the Big Data World.

Are you watching?

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XOXO, see you next week!

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Watch out, Delta! There are always threats behind the scene.

Good afternoon, sweethearts, hope you all had a happy Easter~giphy-2

Today we are going to talk about social media crisis.

Have you ever think about one day your social media account might be hacked and posted a lot of embarrassing content? Sounds scary, right? You might need a long explanation to your mom or even worse, your other half.

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But when it happened to a brand’s social media account. Things get even more complicated. Unfortunately, 10 Feb 2015, Delta’s Facebook was hacked and posted X-related content. If you are curious about what it looks like, click here. (Be careful, it is objectionable)

It took almost one hour for Delta to find out the situation and they can’t get the account back at that time. So they post a tweet out to explain it.

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And later a follow-up message said the airline was investigating. (NyDailyNews) And later, when they regain the control of the Facebook account, Delta explained the situation and apologized on Facebook again.

Overall, I think Delta handled it properly. What surprise me is that it looks like people forgive Delta very quickly. In this 2 months after this hack, Delta got 400,000 more visits. (I subjected the visitors on Delta FB today to the visitors on the screenshot of 10 Feb, 2015) For me, I got a chance to look up to their posts and “Like” a few. Not bad, hah? If they handle it right, the social crisis may transform into a social buzz.

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My only concern is that they should react faster to minimize the bad impact. An hour is a little bit too long for a big company to react.

If the account is been monitoring by human 24 hours a day, 7 days a week, things might be better. And I believe the cost is worth it compare to the possibility of endangered reputation.

Moreover, they can protect their account more seriously. Using password protection or change the password frequently, or whatever it takes to stay away from hacker.

Social media can give a brand a lot of benefits, but there is also threats behind it. The Internet is fast and irreversible, we should be careful of every step we take.

As for who’s most responsible to handle this kind of social crisis. I think both PR and Marketing’s should watch out. Because social account management is part of the digital marketing. And the social media is also part of public relationship. Moreover, if two departments can join together, they might react more fast, active and creative!

That’s it for now, see you next week, XOXO~

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